Privacy Policy
Privacy Policy
Practical Energy Solutions Limited ("we", "us", "our") is committed to protecting your personal data and respecting your privacy.
This privacy policy explains how we collect, use, and protect your personal information when you visit our website at www.practicalenergysolutions.co.uk or contact us about our services.
Please read this policy carefully. If you have any questions, contact us at info@practicalenergysolutions.co.uk or call 01733 595150.
1. Who we are
Practical Energy Solutions Limited is the data controller responsible for your personal data.
Registered office: St Georges House, George Street, Huntingdon, Cambridgeshire PE29 3GH Trading address: Brightfield Business Hub, Bakewell Road, Peterborough PE2 6XU
Company number: 15078876
VAT number: 498 3628 32
Email: info@practicalenergysolutions.co.uk
Telephone: 01733 595150
2. What personal data we collect
We may collect and process the following information about you:
* Identity data: your name and job title
* Contact data: your email address, telephone number, and business address
* Communication data: the content of any messages or enquiries you send us
* Usage data: information about how you use our website, including pages visited and time spent on the site (collected via cookies — see our Cookie Policy).
We do not collect sensitive personal data such as health information, financial data beyond what is necessary for billing purposes, or data relating to children. This website is not directed at children.
3. How we collect your personal data
We collect personal data in the following ways:
* When you complete and submit the contact form on our website
* When you email or call us directly
* When you subscribe to our newsletter or download content from our site
* Automatically via cookies and similar tracking technologies when you browse our website
4. How we use your personal data
We use your personal data only where we have a lawful basis to do so. The main purposes for which we use your data are:
* To respond to your enquiries — on the basis of legitimate interest in communicating with prospective and existing clients
* To provide our services — where we have entered into a contract with you or your organisation
* To send you relevant information — where you have consented to receiving marketing communications from us, or where we have a legitimate interest in keeping you informed about our services
* To improve our website — using anonymised usage data to understand how visitors use the site
* To comply with legal obligations — including tax, accounting, and regulatory requirements
We will never sell your personal data to third parties or use it for purposes unrelated to our business relationship with you.
5. Marketing communications
If you have provided your contact details and not opted out, we may occasionally send you information about our services, sector news, or relevant updates. You can opt out at any time by emailing info@practicalenergysolutions.co.uk or clicking the unsubscribe link in any marketing email.
6. Who we share your data with
We do not sell or rent your personal data. We may share it in limited circumstances with:
* Employees and contractors of Practical Energy Solutions who need it to carry out their work
* Trusted third-party service providers (such as IT, hosting, or email platform providers) who process data on our behalf and are bound by data processing agreements
* HMRC, regulators, or other authorities where we are legally required to disclose information
* A successor business in the event of a sale or merger, in which case your data would be treated in accordance with this policy
7. International transfers
We do not transfer your personal data outside the United Kingdom.
8. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to personal data is restricted to those who need it to carry out their role.
If we become aware of a data breach that is likely to affect your rights and freedoms, we will notify you and the Information Commissioner's Office as required by law.
9. How long we keep your data
We retain personal data only for as long as necessary for the purposes for which it was collected, including any legal or accounting requirements. As a general guide:
* Enquiry and contact data: up to 2 years from last contact
* Client data: up to 6 years after the end of the business relationship, in line with HMRC requirements
10. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
* Access — to request a copy of the data we hold about you
* Correction — to ask us to correct inaccurate or incomplete data
* Erasure — to ask us to delete your data in certain circumstances* Restriction — to ask us to limit how we use your data while a dispute is resolved
* Portability — to request your data in a portable format in certain circumstances
* Objection — to object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, please contact us at info@practicalenergysolutions.co.uk or call 01733 595150. We will respond within one month.
You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your data: ICO helpline: 0303 123 1113 Website: ico.org.uk Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
11. Changes to this policy
We may update this privacy policy from time to time. The date at the bottom of this page shows when it was last revised. We encourage you to check back periodically.
12. Contact us
For any questions about this policy or how we handle your data, please contact us at info@practicalenergysolutions.co.uk or call 01733 595150.
Last updated: 20.07.2026